0
Under review

My app won't connect. I have the pro version

trevormellon 2 years ago • updated by iDashboard 2 years ago 1

Answer

Answer
Under review

Hi Trevormellon,

Thanks for getting in touch with us. Appologizes for the inconvenience you are experiencing.


In seldom cases, the login to Google Analytics may expire, which might lead to connection problems. To eliminate this reason, please try the following:

  • After starting the app, sign out (go back to profile --> accounts --> sign out, in the upper left corner) until you see the login screen inside the app
  • Close the app from the task bar (double tap the home button)
  • Start the app again, and sign in

In case that the expiration was the problem, this should fix the connection issue.


Best regards, Peter

Answer
Under review

Hi Trevormellon,

Thanks for getting in touch with us. Appologizes for the inconvenience you are experiencing.


In seldom cases, the login to Google Analytics may expire, which might lead to connection problems. To eliminate this reason, please try the following:

  • After starting the app, sign out (go back to profile --> accounts --> sign out, in the upper left corner) until you see the login screen inside the app
  • Close the app from the task bar (double tap the home button)
  • Start the app again, and sign in

In case that the expiration was the problem, this should fix the connection issue.


Best regards, Peter