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  1. Forum: General
0
Not a bug

App analytics won't load

Michael Isaacman vor 10 Jahren • aktualisiert von iDashboard vor 10 Jahren • 2
Click in app
Click website name
Analytics wheel spins says it's downloading but can't.
Antwort
iDashboard vor 10 Jahren
Hi Michael,

Thank you for contacting us.

Can you describe the issue a bit more in detail answering the following questions:
-Login (username/Password) works correctly? (no error?)
-Are you using the Default Login or Google oAuth 2.0 (link at the bottom of Login screen)
-Do the Accounts (first Screen) load properly? (Your account names should be visible on the first Screen)
-Do the Profiles (second Screen) load properly? (Your Profile Names should be visible on the second Screen)
-Does the Spinning wheel appear on the Dashboard Screen, or on the login, account or profile Screen? (maybe you could attach a screenshot?)

Thanks
0

Robot

Sytze Wierda vor 9 Jahren • aktualisiert von anonymous vor 7 Jahren • 2
Please make "exclude Robots / Spiders" from the statistic
0
Fertiggestellt

I just bought an upgrade, but i still see the besic one!

Jeroen van der Meulen vor 10 Jahren • aktualisiert von iDashboard vor 10 Jahren • 4
0
Wird überprüft

I upgraded to pro but it doesn't change.

Eric Jinseok Kim vor 8 Jahren • aktualisiert von iDashboard vor 8 Jahren • 3

how can I use the pro menu

Antwort
iDashboard vor 8 Jahren

Hi Eric,


When you tap on one of the numbers on the dashboard (e.g. users, visits etc.) you will get a detail view of this nuber. When using Pro, you can start from there on to drill down much deeper, e.g. by tapping on the graphs "by Audience", "by Acquisition" etc. If you don't see any graphs there except the history chart, then something probably went wrong with the purchase. Please get back to us in that case then.


Regards, Peter

0

Restore previous purchase

Carl Poisson vor 10 Jahren • aktualisiert von iDashboard vor 10 Jahren • 1
Since version 4.0.0, there is complete new app and users that bought previous version should be able to upgrade.
0
Beantwortet

Is it possible to see the city in the visitors detail?

Joshua Hau vor 10 Jahren • aktualisiert von Jonah Evans vor 10 Jahren • 3
Hi,

We just launched a marketing campaign and we want to know from which city a visitor is.
Is that possible in the real-time view?

Best regards,

Joshua
0
Wird überprüft

"Error connecting to Google Analytics" - but ONLY with Total Goal Conversions, Revenue, and Transactions are selected from Dashboard.

Jon Holmquist vor 8 Jahren • aktualisiert von iDashboard vor 8 Jahren • 2

Dashboard works great! Clicking through on Visits, Visitors, and Page Views works great and shows everything as expected. However, when Total Goal Conversions, Revenue, and Transactions are selected from Dashboard, I receive the following message (and no data):


Error

There was error while connecting to Google Analytics. Please try again later.

OK


This has been going on since I got the app 6 months ago. Just got around to looking for help on this error after my own attempts failed. Going directly to GA I can see this data, so I know it's there. Help?

0
Wird überprüft

Would love to see the Ecom Conversion Rate on dashboard

Michael Malmrose vor 9 Jahren • aktualisiert von iDashboard vor 9 Jahren • 1
This is one metric that would be ideal to see on my dashboard that I currently cannot add. Another would be average order value. Thanks! Love the app!
0
Wird überprüft

Login not working

iDashboard vor 9 Jahren • aktualisiert von anonymous vor 7 Jahren • 2
As of April 20, 2015, the login mechanism used in earlier versions of iDashboard (Dashboard Pro Classic and Dashboard (Pro) versions earlier than 4.0) will stop working (reason: old login service is shut down by Google). In case that you are experiencing a login problem with this versions, please use the link "Google oAuth 2.0" (below username/password field) on your login screen to sign in.

All current versions of Dashboard and Dashboard pro are not affected by this issue as they didn't support the former login method.


Customer support service by UserEcho